Privacy Policy | Architect Hampstead

Who we are

Architect Hampstead is a matching service operated by Hampstead Renovations Ltd. Our registered address is Unit 3, Palace Court, 250 Finchley Road, Hampstead, London NW3 6DN. When we refer to "we", "us", or "our", we mean Hampstead Renovations Ltd trading as Architect Hampstead.

What data we collect

When you use our matching service, we may collect the following personal data:

Contact information: your name, email address, phone number, and postcode.
Project information: project type, budget range, timeline, and any details you provide in your brief.
Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform via cookies and analytics tools.
Usage data: pages visited, time spent on pages, navigation paths, and form interaction data.

How we use your data

We use the data we collect for the following purposes:

To match you with suitable ARB-registered architects based on your brief.
To communicate with you about your project enquiry.
To share your brief details with the architects we introduce you to.
To improve our service through analytics and usage patterns.
To comply with legal obligations.

Legal basis for processing

We process your personal data on the following legal bases:

Consent: when you submit a brief or contact form, you consent to us processing your data for matching purposes.
Legitimate interest: to improve our service, prevent fraud, and ensure security.
Legal obligation: where we are required to retain data for compliance purposes.

Data sharing

We share your brief details with the ARB-registered architects we match you with. We do not sell your data to third parties. We may share data with:

Architects we match you with (your brief details and contact information).
Hampstead Renovations Ltd (our parent company) for coordination purposes.
HubSpot (our CRM platform) for managing enquiries.
Google Analytics for website usage analysis.
Vercel (our hosting provider) for website operation.

Data retention

We retain your personal data for as long as necessary to provide our matching service and for up to 24 months after your last interaction with us. Analytics data is retained in anonymised form indefinitely.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to processing of your data.
Request restriction of processing.
Data portability.
Withdraw consent at any time.

To exercise any of these rights, contact us at contact@hampsteadrenovations.co.uk.

Cookies

We use cookies for analytics (Google Analytics), performance monitoring (Vercel), and essential website functionality. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

For privacy-related enquiries: contact@hampsteadrenovations.co.uk

Architect Hampstead (Hampstead Renovations Ltd), Unit 3, Palace Court, 250 Finchley Road, Hampstead, London NW3 6DN